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February 20, 2009, Newsletter Issue #103: Things To Consider When Monitoring Your Staff

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Tip of the Week

Consider the issues below prior to implementing electronic monitoring of employees:

Management issues
Ensure that your reasons for policies and methods of monitoring are:

well thought out to meet your business requirements justified and proportionate are consistent throughout your company and applied fairly To avoid damaging employment relations as a result of monitoring:

inform staff, employee representatives or trade unions about policies and procedures introduce the policies to the staff, new and old include monitoring policies in your workers' contracts and inform them of these when they begin work restrict access to information collected through monitoring to only those that require it consider other ways of monitoring inform your staff of how you will deal with misconduct revealed through monitoring To avoid misuse use of the Internet and email:

Set out workers' rights, responsibilities and limitations of use for the Internet and email at work, but don't be too restrictive. Allocate personal Internet usage time, such as outside normal working hours or during breaks and lunches. Detail and post monitoring methods for Internet and email usage. Educate staff on the potential legal risks and liabilities/security issues that misuse may create. Make clear to staff that you are within legal guidelines on the interception of Internet and email misuse. Try blocking access to sites rather than monitoring the sites someone visits.



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